Everything you need to run GlimmerDesk confidently. Can't find your answer? Email support@glowdesk.in.
Getting started
- Sign up and complete the 3-step onboarding to name your workspace and pick a business type.
- Open Settings -> Integrations and connect your texting number, mailbox, payments, calendar and social - each is a guided flow.
- Share your public booking link (Dashboard -> "Copy link") in your Instagram bio, Google profile and WhatsApp status.
- Import your existing clients: Clients -> Import CSV.
Texting & SMS compliance
- Reminders, confirmations and 2-way replies go from your own business number.
- Customers reply C to confirm, R to reschedule, STOP to opt out - always works, even if the AI is off.
- US carriers require A2P 10DLC business registration; the in-app wizard collects the details and we submit for you.
- Every booking page includes an SMS opt-in checkbox - required by law before sending business texts.
The AI receptionist
- Answers questions and books appointments 24/7, in your brand's voice.
- Auto-escalates to a human on keywords like "manager", "refund", "complaint".
- Tune the persona, welcome message and knowledge base in Settings -> AI Receptionist.
Payments & deposits
- Activate Razorpay once (Settings -> Integrations) - settlements land in your bank.
- Mark any service as requiring an advance; customers pay by UPI or card on Razorpay's hosted page. We never store payment details.
- Sell packages and memberships with real recurring billing.
Billing (your GlimmerDesk plan)
- 14-day free trial, no card required. When it ends, choose Starter, Pro or Growth from the in-app upgrade screen.
- Manage your plan or card any time from Profile -> Subscription.
- Cancel any time - monthly plans stop at renewal; annual plans save you ~17%.
Contact
Support: support@glowdesk.in - we usually reply within one business day.
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