Terms of Service

1. Who these terms are between

These terms are an agreement between you, the business using GlimmerDesk ("you", "your salon"), and GlimmerDesk ("we", "us"). GlimmerDesk is operated by an independent proprietor based in Chandigarh, India. It is not currently incorporated as a company. You can reach us at support@glimmerdesk.com.

By creating an account or using GlimmerDesk you accept these terms. If you do not accept them, please do not use the service.

2. What GlimmerDesk is

GlimmerDesk is software for running a salon, parlour, studio or clinic: appointments, client records, billing, pending dues, packages, reports and a public booking page.

We provide the software only. We do not provide salon services, we are not a party to anything you agree with your own customers, and we do not take payment on your behalf from your customers.

3. Your account

• You must give accurate details when you sign up and keep them current.
• You are responsible for everything done under your account, including by your staff. Staff PINs and logins are yours to manage.
• You must be old enough to enter a contract under Indian law.
• One account is for one business. Tell us if you need more than one location.

4. Plans and client limits

Paid plans differ by how many client records your workspace holds and how many people can log in. The current plans and their limits are shown on our pricing page.

Two rules apply to every plan, and we will not change them without telling you:

• Your existing records are never locked. Reaching a limit stops you adding new clients. It never hides, deletes or holds to ransom the clients already in your book, and you can always export everything.
• You are warned before you hit a limit, not at the moment you are standing with a customer.

The free plan holds up to 60 clients and has no time limit. It is not a trial and it does not expire.

5. Fees and payment

• Plan prices are shown on our pricing page in Indian Rupees. A one-time setup fee of Rs 999 applies where we do the setup for you, and is quoted before you pay.
• We currently collect payment directly, usually by UPI, and confirm your plan by email. Card and automatic recurring billing are not live yet.
• Prices may change. We will give you at least 30 days notice by email before a change affects you, and it never applies to a period you have already paid for.
• Applicable taxes are extra where they apply. We are not registered for GST at present, so invoices do not carry GST and you cannot claim input credit on them.

Refunds and cancellation are covered in our Refund and Cancellation Policy.

6. Your data belongs to you

• Everything you put into GlimmerDesk stays yours. We do not sell it, rent it, or use it to advertise to you or to anyone else.
• You can export your data at any time from inside the app, without asking us: spreadsheets of your clients and appointments, and a "Download everything" file holding the complete workspace including bills, packages, bridal events, services, team and settings.
• We use your data only to run the service for you, and to contact you about your account.

How we handle personal information is set out in our Privacy Policy.

7. Your customers' information is your responsibility

The client records you keep in GlimmerDesk belong to your business and describe your customers. Under India's Digital Personal Data Protection Act 2023 you are the Data Fiduciary for them and we act as your Data Processor, handling that information only on your instructions.

That means it is on you to:

• Collect your customers' details fairly and tell them what you use them for.
• Have a proper reason before you store sensitive notes such as allergies, medical conditions or patch test results, and keep them accurate.
• Deal with your own customers when they ask to see, correct or delete their record. The app gives you the tools to do all three.
• Only message people who are willing to hear from you.

8. Messages you send

GlimmerDesk does not send messages to your customers by itself. It writes the message and opens WhatsApp with it ready, and you tap send from your own number. Any message that reaches your customer is one you chose to send, and it is your responsibility.

We may email your customer a booking confirmation when they book through your public booking page, because that email is what makes the booking useful to them.

9. What we promise about availability

We work to keep GlimmerDesk running and take a backup of the database every night. We do not offer a guaranteed uptime percentage at these prices, and we will not pretend otherwise. The service is provided as it is, without warranties beyond those the law gives you and does not allow us to exclude.

Please keep your own copy of anything you cannot afford to lose. The "Download everything" button in Reports exists for exactly this.

10. Stopping

• You can stop using GlimmerDesk whenever you like. Just tell us by email.
• We may suspend or close an account that is not paid for, that is being used to break the law, or that is harming the service for other businesses. Except where something serious is happening, we will contact you first and give you a chance to put it right.
• When an account closes, you have 30 days to ask us for an export of your data. After that we delete it, and deletion is permanent.

11. Limits on what we owe you

If something goes wrong and we are responsible, what we owe you in total is limited to the fees you paid us in the three months before the problem. We are not liable for lost profit, lost bookings or lost business opportunity.

Nothing here limits liability for fraud, or for anything the law says cannot be limited.

12. Changes to these terms

We may update these terms as the product changes. If a change materially affects you we will email you at least 30 days before it takes effect. Continuing to use GlimmerDesk after that means you accept the updated terms.

13. Which law applies

These terms are governed by the laws of India, and the courts at Chandigarh, India have jurisdiction. If either of us has a problem, we agree to raise it by email first and genuinely try to sort it out before going further.

14. Contact

GlimmerDesk, Chandigarh, India
support@glimmerdesk.com
We answer email within one business day. See our contact page.