This policy covers money you pay us for GlimmerDesk. It does not cover advances or deposits your own customers pay you. Those are between you and your customer, and your own cancellation policy applies to them.
1. Cancelling
- You can cancel at any time by emailing support@glimmerdesk.com. There is no notice period, no cancellation fee and no minimum contract.
- Your workspace keeps working until the end of the period you have already paid for. We do not cut you off the moment you cancel.
- After that your account moves to the free plan. You keep your data and you can export it at any time.
2. Monthly plans
- Cancel whenever you like. You keep access to the end of the month you have paid for.
- We do not refund part of a month that has already started, because the service was available to you for it.
- If you paid and then realised straight away it is not for you, tell us within 7 days of that payment. If you have barely used the workspace, we will refund it in full. We would rather do that than keep money from someone the product did not suit.
3. Annual plans
- Cancel within 14 days of paying and we refund the full amount.
- After 14 days the annual payment is not refundable, but your access continues for the full 12 months you paid for. You do not lose the rest of the year.
4. The setup fee
- The one-time setup fee of Rs 999 covers us setting your workspace up for you: your services and prices, your team, your hours and importing your client list.
- If you change your mind before we have started that work, we refund it in full.
- Once the setup is done it is not refundable, because the work has been carried out.
- If we did the setup and got it materially wrong, tell us. We will fix it, and if we cannot, we will refund the fee.
5. The free plan
The free plan costs nothing and has no time limit, so there is nothing to cancel and nothing to refund. You can simply stop using it, or ask us to delete your workspace.
6. Payment problems
- Charged twice for the same thing? Tell us and we refund the duplicate in full, always.
- Money left your account but your plan did not activate? Tell us. We either activate the plan or refund you, whichever you prefer.
- A payment that failed at your bank was never collected, so there is nothing to refund.
7. If we let you down
If we stop offering GlimmerDesk, or the service is unusable for a long stretch and we cannot put it right, we refund the unused part of what you have paid. We will not hide behind the fact that the service is sold as it is.
8. How to ask for a refund
Email support@glimmerdesk.com with the email address on your account, roughly when you paid, and what happened. You do not need to justify yourself at length.
- We reply within one business day.
- Approved refunds are sent within 7 working days.
- The money goes back the way it came, to the same UPI ID, card or bank account. Your bank may take a few days more to show it.
9. Contact
GlimmerDesk, Chandigarh, India
support@glimmerdesk.com
See our contact page, our Terms of Service and our Privacy Policy.